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Here is a recent comment delivered via our Constant Customer Feedback™ system.  Are you really listening to your customers?

This store is so well run by Paulette and every team member on the floor - Debbie in customer service, Sharon in produce, Jackie & Sandra at the cashier. As you notice I am saying their names because I feel like they are really my hometown SVT and I know all the people and trust them. They care about all their customers. It is a wonderful place in which to shop, it is clean, always well stocked. I feel safe here and in these times, that is important. Every team member is wonderful. 

RFG Fast Facts
RFG 2020 Online Grocery Shopping Study PR

Our  Fall 2020 Online and In-Store Grocery Shopper Report is Now Available !!

***STUDY PRESS RELEASE***

NGA Feedback Poster
Online Food Retail Satisfaction Rebounds, but Supermarkets Lose Ground
Winsight Grocery Business, December 16, 2020
Friendliness, community involvement earn high marks in MN grocery survey
KTOE AM 1420, December 8, 2020
Some Holiday Staples in Short Supply
AARP, November 19, 2020
Consumers are gravitating toward price-focused retailers like Aldi during pandemic
FreshPlaza, November 11, 2020
More Links »

 

 

 

 

 

This Customer Speaks
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  • 5 Findings for the Future
    This was quite a year for grocery shopping. Think about how your own family's food needs and habits have changed since March. We're all in that same boat. In 2020, RFG conducted two rounds of U.S. grocery shopping research - one in April at the height of COVID-19's first major wave, and the other in October before the widespread onset of the year-end Coronavirus spike. Throughout the year, we also heard from hundreds of thousands of customers on behalf of our supermarket clients. From all this shopper input, here are five major learnings.
    Read more...
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