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Here is a recent comment delivered via our Constant Customer Feedback™ system.  Are you really listening to your customers?

Wonderful people working there. Great selection and easier to navigate than other stores. These people are really carrying on well considering what is going on right now. I hope there is some way you will be able to compensate them when things "clear" up. Keeping food on everyone's tables puts them up there with the rest of the heroes providing services to the public. If your other locations are like this you are very lucky. The In-House butcher items are stellar. The Bakery is to die for, it's so much better than the other stores around.   

RFG Fast Facts
RFG 2020 Online Grocery Shopping Study PR

Our  Fall 2020 Online and In-Store Grocery Shopper Report is Now Available !!

***STUDY PRESS RELEASE***

NGA Feedback Poster
Online Food Retail Satisfaction Rebounds, but Supermarkets Lose Ground
Winsight Grocery Business, December 16, 2020
Friendliness, community involvement earn high marks in MN grocery survey
KTOE AM 1420, December 8, 2020
Some Holiday Staples in Short Supply
AARP, November 19, 2020
Consumers are gravitating toward price-focused retailers like Aldi during pandemic
FreshPlaza, November 11, 2020
More Links »

 

 

 

 

 

This Customer Speaks
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  • 5 Findings for the Future
    This was quite a year for grocery shopping. Think about how your own family's food needs and habits have changed since March. We're all in that same boat. In 2020, RFG conducted two rounds of U.S. grocery shopping research - one in April at the height of COVID-19's first major wave, and the other in October before the widespread onset of the year-end Coronavirus spike. Throughout the year, we also heard from hundreds of thousands of customers on behalf of our supermarket clients. From all this shopper input, here are five major learnings.
    Read more...
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