Here is a recent comment delivered via our Constant Customer Feedback™ system.  Are you really listening to your customers?

 I was happily surprised. I needed rye bread and it was bogo, so that was nice. I didn't realize it was right in front of me so I asked for help. The bakery person was very polite and didn't make me feel foolish at all. Even though, I got silly when I realized my mistake, the young man was still very nice and polite. Very professional.

 

 

NGA-CART-RFG Active Listening White Paper 2012 Connection Findings




 

Our 2012 Supermarket Experience Survey Report is Now Available !!

***STUDY HIGHLIGHTS***


 

 

 

 

 

This Customer Speaks
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  • Improve Your Listening - Five Simple Steps
    In today’s fast-paced and quickly changing world, one of the most important things an organization can do is listen to its stakeholders.  Whether it is a business listening to shoppers, a religious institution hearing those in the congregation, or a nonprofit asking donors for input on the direction of the organization, it is critical to glean these critical insights before taking action.  
    Read more...
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RFG has developed a cost-effective feedback tool to build and maintain loyal customer relationships – one connection at a time.  Click on the Connection logo below for a Program Fact Sheet.

2012 Connection Findings 2012 Connection Findings


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